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JULY 2019

Doug Paulley
The refusal left Doug Paulley (above) in tears
Doug Paulley

05 Jul 2019

Bus refusal upsets wheelchair user

A wheelchair user claims a driver refused him access to his bus because an individual risk assessment was required before he could travel.

Disability campaigner Doug Paulley said the driver left him in tears due to his ‘aggressive and confrontational’ manner.

Mr Paulley, who won a legal challenge in 2017 over wheelchair access on buses, had tried to get on a route 412 service.

North Yorkshire County Council, which operates the service, said the bus did not have a dedicated wheelchair space.


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